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Complaints Procedure

At Creatique Digital, we welcome feedback and treat all complaints with care and professionalism. Any expression of dissatisfaction — whether made verbally or in writing — will be handled promptly and fairly. Our complaints process is outlined below:

1. Acknowledgement

Once your complaint has been received, we will send a written or electronic acknowledgement within 5 working days. This will include the name and role of the individual responsible for managing your complaint, along with a copy of our complaints handling procedure.

Your case will be reviewed thoroughly by a member of staff with the appropriate authority to resolve the matter. Wherever possible, the assigned handler will not have been directly involved in the issue being investigated.

2. Our Response

Within 8 weeks of receiving your complaint, we will provide one of the following:

  • A final response addressing the details of your complaint. If your concerns are upheld, we will outline any appropriate corrective action or resolution.

OR

  • An update explaining:

    • Why a final response is not yet available

    • The reasons for any delay

    • When you can expect a final decision

    • Your right to escalate the complaint to the Legal Ombudsman if you remain dissatisfied

Further Review

If you believe your concerns have not been fully addressed, you may contact your complaint handler directly and specify which issues remain unresolved. The handler will only review matters not already covered in the final response.

If we do not receive further communication within 14 days after issuing our final response, we will consider the matter resolved.

Escalation to the Legal Ombudsman

If you are unhappy with our final decision — or if we have not issued a final response within 8 weeks — you may refer your complaint to the Legal Ombudsman within 6 months of the date of our final response. The Ombudsman will normally require that our internal complaints process has been completed before they review your case.

Contacting the Legal Ombudsman

By Post:
Legal Ombudsman
PO Box 6804
Wolverhampton
WV1 9WG

Please avoid sending original documents, as the Ombudsman scans records and securely destroys originals after processing.

By Email:
Complete the complaints form available on their website and send it to: info@creatiquedigital.co.uk

Contact Creatique Digital

If you wish to submit a complaint directly to us, please use the contact details below:

Email: info@creatiquedigital.co.uk

Fill out our quick qualifying questionnaire, and one of our friendly team members will reach out to you soon.

Useful Links

Contact Us

Email Address:

info@creatiquedigital.co.uk

Monday to Friday: 9am - 6pm
Saturday-Sunday: CLOSED

By submitting the enquiry form, you confirm that the information you provide is accurate and truthful. You also agree that Creatique Digital may share your enquiry details with a suitable partner in order to assist you further, and that the partner may contact you if additional information is required. Your data will not be sold, shared, or distributed to any other third parties except those necessary to deliver the services you have requested.

Creatique Digital does not provide financial or debt advice. After completing the form, we will introduce you to one of our authorised debt solution partners. We will use the contact details you provide to make this introduction and may receive compensation for doing so. A debt adviser will contact you by telephone to discuss your options in detail. During these calls and any future communication, you will be dealing directly with the debt solutions partner and not Creatique Digital.

All debt solutions are subject to eligibility and acceptance, and additional terms and conditions may apply. Calls may be recorded for quality and security purposes. Initial advice is free; however, our commercial partners may charge fees for ongoing services if you choose to proceed with a debt solution. Any applicable fees will be clearly explained by the advisers and outlined in your documentation. You are entitled to a 14-day cooling-off period. Retained payments may increase your arrears. Debt write-off applies only upon successful completion of an insolvency solution, and certain details may appear on a public register. Full information will be provided before you enter into any agreement, and alternative solutions may be offered where appropriate. Debt solutions can impact your credit rating for up to six years, and your assets or property may be at risk. All partners are authorised and regulated by the Financial Conduct Authority (FCA) and adhere to its rules and standards.

We make reasonable efforts to ensure that the information on this website is accurate and up to date. However, users should not rely solely on the content as a statement of fact or professional advice. While we aim to minimise errors or omissions, Creatique Digital does not guarantee the accuracy or completeness of the information and accepts no liability for any inaccuracies to the fullest extent permitted by law. Any decisions made based on website information are entirely at your own risk. It is your responsibility to ensure that any products, services, or information meet your specific requirements. Your statutory rights remain unaffected.

Your details may be shared with organisations that will review your financial situation and explain potential debt solutions, including IVAs. Assistance can only be provided following a full fact-finding process. Free debt advice is available through Money Helper — click here to explore available insolvency debt options.

Debt solutions may not be suitable for everyone. Fees may apply, and your credit rating could be affected.

This website is not part of Facebook or Facebook Inc. and is not endorsed by them in any way. FACEBOOK is a registered trademark of Facebook, Inc.

Doodlo Design Studio limited (Company number 14599962) ICO ZB579128 operates under the trading name Creatique Digital. Creatique Digital provides lead generation services exclusively for debt management firms. We do not provide debt advice and are not authorised or regulated by the Financial Conduct Authority (FCA). Our role is solely to connect individuals with trusted firms that can help them work towards financial stability.

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